Culture as Operating System: Connecting Strategy to Performance with Paulo Pisano

How can culture become an operating system that drives business performance?

Why does leadership behavior matter more than systems in driving culture?

My guest on this episode is Paulo Pisano, CHRO, Booking Holdings & Chief People Officer, Booking.com

During our conversation Paulo  and I discuss:

• Why culture is an operating system and how it connects directly to business performance.
• The three levers that shape culture: behaviors, symbols, and systems—and how to align them with strategy.
• The importance of experimentation culture for AI adoption and innovation.
• Why HR leaders must understand business drivers first before designing their programs.
• How to position HR as "chief simplifiers" who reduce complexity rather than add to it.

Connecting with Paulo

Connect with Paulo on LinkedIn

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